FAQs

Clear up your doubts with these frequently asked questions

PURCHASE

Access our products through our catalogue/categories.

SHIPMENT

You’ll receive your order at the address you used to register as a customer or you can add a new delivery address if you wish.

DELIVERY TIMES

Delivery depends on the place of destination. Shipments in Spain take from 3-5 workings days.

SHIPPING COSTS

Costs are as follows:

  • Shipping in Spain (peninsula): 3,95€ (Free shipment with orders of 100€ or more)
  • Shipping to Baleares,  and Portugal: 7,95€ (Free shipment with orders of 100€ or more)
  • Shipping to Canary Islands, Ceuta, Melilla : 11,95€( Free shipment with orders of 150€ or more)
  • International shipping Europe: 11,95€ (Free shipment with orders of 150€ or more)
  • Rest of the World: 19,95 € (Free shipment with orders of 250€ or more)

RETURNS

You can return or exchange items up to 15 days after reception provided they have not been used or washed.

Please contact us by email at info@mimicokids.com and tell us why you want to exchange or return the items.

HELP

If you have any questions or problems write to us at info@mimicokids. We’ll be happy to help.